Privacy Policy
Last updated: 26/06/26
The Marble Room respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, submit an enquiry, make a booking, or use The Marble Room.
The Marble Room is located upstairs at 169 Dee Street, Invercargill, and is managed by the team at Elm Marketing.
1. What information we collect
We may collect personal information from you when you:
Submit an enquiry through our website
Request availability or pricing
Make a booking
Contact us by email, phone, social media or website form
Visit The Marble Room
Sign up to receive updates from us
Interact with our website or social media pages
The information we collect may include:
Your name
Email address
Phone number
Business or organisation name
Event or booking details
Preferred dates and times
Guest numbers
Payment or invoicing details
Any other information you choose to provide
We only collect information that is reasonably needed to respond to your enquiry, manage your booking, provide our services, or communicate with you.
2. How we use your information
We may use your personal information to:
Respond to enquiries
Confirm bookings
Provide pricing, availability and booking information
Manage your use of The Marble Room
Send invoices or payment details
Communicate with you before, during or after your booking
Arrange access, key collection and key return
Improve our website, services and customer experience
Keep appropriate business and booking records
Send updates or marketing communications, if you have agreed to receive them
We will not use your personal information for a purpose that is unrelated to why it was collected, unless required or permitted by law.
3. Website forms and enquiries
When you submit a form through our website, we collect the information you provide so we can respond to your enquiry or booking request.
Please make sure any information you provide is accurate and up to date, especially your contact details and booking information.
4. Email and marketing communications
If you choose to sign up for updates or marketing communications, we may contact you about The Marble Room, including availability, offers, news, events or updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
We will still contact you about active bookings or important service information where needed.
5. Payment and booking information
If you make a booking, we may collect information needed to process your booking, issue invoices, manage payments, and keep appropriate business records.
We do not collect or store full credit card details directly through our website unless this is handled through a secure third-party payment provider.
6. Photos and video
The Marble Room may take photos or videos of the space for marketing, social media or website use.
We will not intentionally identify guests, clients or private attendees in promotional content without permission.
If you are hiring the space for photography, filming, content creation or events, you are responsible for getting permission from anyone you photograph, film or record during your booking.
7. Sharing your information
We do not sell your personal information.
We may share your information only when needed to:
Manage your booking
Provide services connected to your booking
Process payments or invoices
Meet legal, accounting or business obligations
Respond to a lawful request
Protect the safety, security or rights of The Marble Room, our team, visitors or the public
We may use trusted third-party service providers to help operate our website, booking systems, email communications, payment processing, accounting, analytics or other business systems. These providers may access personal information only where needed to provide their services.
8. Storage and security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
Your information may be stored in secure digital systems, email platforms, booking records, accounting software or other business tools used by The Marble Room or Elm Marketing.
While we take reasonable care, no method of online transmission or storage is completely secure.
9. How long we keep your information
We will keep your personal information only for as long as it is needed for the purpose it was collected, or as required for legal, tax, accounting or business record purposes.
When information is no longer needed, we will take reasonable steps to securely delete, destroy or anonymise it.
10. Accessing or correcting your information
You have the right to ask us whether we hold personal information about you.
You can also ask to access or correct your personal information if you believe it is wrong, incomplete or out of date.
To request access or correction, please contact us using the details at the bottom of this policy.
11. Cookies and website analytics
Our website may use cookies or similar tools to help the site work properly, understand how visitors use the site, improve the user experience, and support marketing or analytics.
Cookies may collect information such as your browser type, device, pages visited, time spent on the site and general website activity.
You can adjust your browser settings to block or delete cookies, but some parts of the website may not work as well.
12. Links to other websites
Our website may include links to other websites, social media pages or third-party platforms.
We are not responsible for the privacy practices, content or security of those external websites. We recommend checking their privacy policies before providing personal information.
13. Privacy breaches
If we become aware of a privacy breach that may cause serious harm, we will take appropriate steps to respond and, where required, notify the affected person and the Office of the Privacy Commissioner.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, systems or legal obligations.
The latest version will be published on our website with the updated date.
15. Contact us
If you have any questions about this Privacy Policy, or would like to access or correct your personal information, please contact us.